How to use the quick responses feature in WhatsApp Business
October 10, 2023Businesses typically receive high flows of customer requests each day. Most of these requests are easy to manage, but at the same time they are repetitive. For example, customers might ask again and again about product availability, pricing, business location, or business hours. Support agents waste a lot of time manually writing the same responses to the most common requests; and this impacts the level of service, since delays occur that could hinder the closing of a sale or the attention of more important requests. That’s why quick responses exist in WhatsApp Business. Its intention is for service agents to quickly access a list of predetermined responses so that they can send them with a single touch. WhatsApp Business allows you to have up to 50 quick responses created at a time; although if you access the application through WhatsApp Web you will.
Likewise chat you can tap the attach
Select the three dots at the top right that you will see on the app’s home screen. Locate and click on the Business Tools option . Enter the Quick Responses function . In the “+” symbol you can create the quick responses you need. Once you have created the response, you can save it by clicking on the corresponding button. Remember executive data that you can have up to 50 predetermined responses saved, which is more than enough to respond to all of a company’s most frequent requests. Now we are going to briefly show you how to access the list you have created to send it to a contact who has asked you a question. Within the contact’s chat, write the symbol in the text box . This shortcut will show you saved responses. Likewise, within the chat you can tap the attach icon , and then select quick responses . In these two ways you will be.
Quick responses used for in WhatsApp
Businesses typically receive high flows of customer requests each day. Most of these requests are easy to manage, but at the same time they are repetitive. For example, customers might ask again and again about product availability, pricing CE Leads business location, or business hours. Support agents waste a lot of time manually writing the same responses to the most common requests; and this impacts the level of service, since delays occur that could hinder the closing of a sale or the attention of more important requests. That’s why quick responses exist in WhatsApp Business. Its intention is for service agents to quickly access a list of predetermined responses so that they can send them with a single touch. WhatsApp Business allows you to have up to 50 quick responses created at a time; although if you access the application through WhatsApp Web you will not be able to use multim.